Terms of use
The plain version, with nothing hidden in it.
These terms are the agreement between you and us about using PotsLog. They are written to be read, and they say the same thing as the app's own Terms screen.
On this page
- Who this agreement is with
- What you get
- What we will not do
- Subscriptions and billing
- Cancelling and refunds
- If you cannot afford it
- Your part of it
- This is not medical advice
- Your data is yours
- Availability and changes
- Liability
- Ending it
- Your consumer rights
- Changes to these terms
- Reaching a person
1. Who this agreement is with
PotsLog is made and published by Nelu. By installing or using the app you accept these terms. If you do not accept them, do not use the app — and if you have already installed it, uninstalling removes it and everything it holds.
You need to be 18 or over to use PotsLog.
2. What you get
Logging, your complete history and export are free, on every plan, with no time limit. That includes unlimited entries and check-ins, guided standing tests, your 7-day trends, the home-screen widgets, your first full doctor report, and every export format the app offers.
PotsLog Plus adds the analysis: 30 and 90-day trend windows, the comparison overlays, pattern findings, and unlimited reports. It is available monthly, yearly, or as a one-off lifetime purchase.
3. What we will not do
These are commitments, not descriptions of the current version:
- We will not put your existing record behind a paywall.
- We will not remove your access to something you have already recorded.
- We will not limit export, on any plan, at any time.
- We will not put advertising in the app.
- We will not sell, share or monetise your health data. See the privacy policy, which is the enforceable version of that sentence.
If a subscription lapses, you keep everything you logged. The paid features stop; the record does not.
4. Subscriptions and billing
- Plus is sold and billed by Google Play, under your Google account and its payment method. We do not take payment directly and never see your card details.
- Prices are shown in the app in your own currency before you buy, and include any tax Google collects for your country.
- Monthly and yearly plans renew automatically at the end of each period, at the price shown at the time, until you cancel. The lifetime purchase does not renew.
- Your first month of Plus is included. It starts from your first standing test rather than the day you install, so it is not spent while you are still setting things up.
- Entitlements follow your Google account. Restore purchases in the app brings them back on a new device.
5. Cancelling and refunds
Subscriptions are cancelled where they are billed: in your Google Play account, under Payments & subscriptions. Cancelling stops the next charge and leaves the current period running to its end — you are not cut off the moment you cancel.
Refunds are handled by Google under Google Play's refund policy, and your statutory right to cancel a digital purchase in your own country applies as normal. If Google turns down a refund you believe you are owed, write to us and we will look at it.
6. If you cannot afford it
Ask, and Plus is free. There is no form, no proof and no expiry. The button is on the plans screen inside the app; you do not have to explain anything to anyone, and nobody reviews your answer, because you are not asked for one.
This is a real term of this agreement rather than a marketing line. A chronic illness is expensive enough without a symptom tracker adding to it.
7. Your part of it
Not much, but there is some:
- Use the app for keeping your own health record. Do not use it to break the law or to harm anyone.
- Do not attempt to circumvent the paid features, resell the app, or redistribute a modified copy of it.
- The app, its name, its design and its code remain ours. You get a personal, non-exclusive, non-transferable licence to use it — nothing more, and nothing less.
- What you record is yours, entirely. See section 9.
8. This is not medical advice
PotsLog does not diagnose anything, is not a medical device, and is not a substitute for care from a qualified clinician. It records what you put into it and adds it up. The standing test is a home measurement, not a tilt-table study, and no number the app shows you means you do or do not have any condition.
Targets for fluid and salt are the ones your clinician gave you. The app will never suggest a number, raise one, or tell you that you are behind on it.
The full text is on the medical disclaimer page, and it is the part of all this most worth reading.
9. Your data is yours
Everything you record belongs to you. We claim no ownership of it, no licence over it, and no right to use it — which is straightforward to promise, since we never receive it. It stays on your device. You can export the whole of it at any time, free, and delete it permanently at any time.
Because we hold no copy, we cannot recover your record if you delete it or lose the device. Export a backup if it matters to you, and see the privacy policy for how your phone's own backup fits in.
10. Availability and changes
The app is offered as it is, and we cannot guarantee it will be free of faults or available without interruption — though it is worth noting that with no server involved, there is nothing here to go down.
Features may be added, changed or removed as the app develops, subject to the commitments in section 3, which do not change. If we ever discontinue the app, we will say so in advance and leave you able to export everything before it happens.
11. Liability
The app is provided as it is, without warranties of any kind beyond those your local law gives you and that cannot be excluded. Because it does not give medical advice, it cannot be relied on as though it did, and decisions about your care remain between you and your clinician.
To the extent the law allows, we are not liable for indirect or consequential loss, for lost or corrupted data, or for any decision taken on the basis of what the app displayed; and where liability cannot be excluded, it is limited to the amount you have paid for the app in the twelve months before the claim.
Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
12. Ending it
You can end this agreement at any time by uninstalling the app. Any active subscription is cancelled separately, in Google Play — uninstalling on its own does not stop billing.
We may end it if the app is being used unlawfully or to attack the service or its other users. Since your record is on your own device, ending the agreement does not take it from you.
13. Your consumer rights
Nothing in these terms removes rights you have under the consumer law of the country you live in. Those rights, and the courts of that country, apply to you regardless of anything written here. If a clause in these terms turns out to be unenforceable where you live, the rest of them still stand.
14. Changes to these terms
If these terms change, the date at the top of this page changes with it, and the updated version appears both here and on the app's own Terms screen. A change that materially affects what you have paid for will be shown to you in the app before it applies, and the commitments in section 3 are not up for revision.
15. Reaching a person
Email nelucode@gmail.com. It goes to someone who works on the app, not to a queue.