PotsLog

Support

Reaching a person.

Email nelucode@gmail.com. It goes to someone who works on the app, not to a queue — which also means replies come at human speed rather than instantly.

Email support Delete your data

What to put in the email

Whatever you like — but these four things turn one exchange into an answer:

  • What you were trying to do, and what happened instead.
  • Your phone and Android version, if you know them.
  • The app version, from Settings → About.
  • A screenshot, if it is something you can see.
Please do not send your health record.

We do not need it, and we would rather not have it. If a problem involves your data, a description or a screenshot with the numbers blanked out is enough — and if it truly is not, we will say so and tell you exactly what to send.

Things that come up most

Where do the heart rate numbers come from?
From you. PotsLog does not read your phone’s health store and holds no health permissions, so a standing test asks you for the count at each stage. If you wear a watch, read the figure off it and type it in. If you do not, the app shows you how to take your own pulse before you stand, so you are not trying to do it while dizzy — fifteen seconds at the wrist below the thumb, multiplied by four.
How do I record how much I slept?
On the check-in screen, under Last night. It is optional, it takes one drag of a slider, and skipping it is never counted against you. What you enter feeds the sleep line in your trends, the sleep-versus-symptoms pattern, and the average sleep figure in your doctor report.
My dose reminders stopped arriving
Three usual causes, in order of likelihood: notification permission was revoked; battery optimisation put the app to sleep (exclude PotsLog in your phone's battery settings); or exact alarms were turned off in Android's Alarms & reminders permission. The app degrades to inexact timing rather than going silent, so a late reminder usually means the second one. Reminders are a convenience and should never be the only thing standing between you and a dose — see the disclaimer.
I got a new phone. How do I bring my record across?
Two routes. If your Google Drive backup included PotsLog, the record comes across with the rest of your apps when you set the new phone up. Otherwise, on the old phone use Settings → Your Data → Export all data and choose the complete backup file, then on the new phone use Import a backup. There is no account, so nothing syncs on its own — that is the trade for having no server.
I paid for Plus but the app says I have not
Use Restore purchases on the plans screen; entitlements follow your Google account, and a restore is usually all it takes after a reinstall or a new device. Check you are signed into Google Play with the same account you bought it on. If it still does not appear, email us with the Play order number from your receipt and we will sort it out.
How do I cancel?
In Google Play, under Payments & subscriptions → Subscriptions. Cancelling stops the next charge and leaves the current period running to its end. Uninstalling the app does not cancel a subscription. Your record stays yours either way.
I cannot afford Plus
Then it is free. The button is on the plans screen in the app: no form, no proof, no expiry, and nobody reviews it. You do not have to explain anything to anyone, including us.
Can I get my data out?
Always, on every plan, at no cost. Settings → Your Data → Export all data gives you a PDF for an appointment, a spreadsheet for your own analysis, or a complete backup file that the app can read back in.
Is there an iPhone version?
Not yet, and there is no date to give you. The app is built on Kotlin Multiplatform with iOS in mind, but only the Android release is being prepared today.
I found a bug, or I want a feature
Both are welcome in the same inbox. Feature requests from people who actually live with this are the reason several parts of the app exist in the shape they do — particularly the ones about bad days.

Security and privacy reports

If you have found a security problem, email nelucode@gmail.com with “security” in the subject line and we will reply. Please give us a reasonable chance to fix it before publishing it anywhere.

A note about what we cannot help with

We cannot give medical advice, interpret your readings, or tell you whether something you recorded is worrying. Nobody here is your clinician, and the app is explicitly not a medical device. If a reading or an event concerns you, that conversation belongs with your clinician or your local emergency service.